Having clear house rules on your listing is one of the most important things. With these rules, you can make it clear to your (potential) guests what you expect from them. The house rules are a set of guidelines you ask renters to follow before they commit to booking your holiday home.
With these, you can make clear what guests have to do before they arrive at your place, what they can and cannot do during their stay and how you expect them to leave the place behind. When one of these rules is broken, guests may have to pay a fine or have to cover the damages. If they violate a very strict rule, they run the risk of being evicted.
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It’s wise to equip your home with safety essentials such as smoke and carbon monoxide detectors, a fire extinguisher, a first-aid kit and a guide with safety information for the guests. It’s also important to inform guests about hazardous obstacles in case of an emergency.
When a guest has behaved inappropriately, broken the rules or has damaged something and refuses to pay, don’t hesitate to contact us. In case of a conflict, just email us or give us a call. We are happy to help. The same goes for payments that haven’t gone through or guests that haven’t arrived. You can contact us during business hours with any questions you may have.